31 Mar 2007
At least five Malaysia Airlines flights were diverted from the Kuala Lumpur International Airport in Sepang to Penang yesterday due to bad weather.
A passenger, Nancy, said passengers were disappointed with how MAS had handled the diversion.
"There were no MAS officials on hand at Penang International Airport to advise us on the situation or to at least tell us when we would be flown back to Kuala Lumpur.
"Passengers were left wondering what was going to happen next. There were no refreshments and no information. A few passengers missed their onward flights from KLIA due to the diversion."
Flight MH608 eventually departed from Penang at 9pm and arrived at KLIA 50 minutes later.
A MAS official said the national carrier had followed all the standard procedures.
Followed procedure? That means what had happened to the frustrated passengers at the Penang airport are procedures. And the procedure is: "Don't care the damn about the passengers; don't give them any refreshment; don't give them any information; let them wait at their peril. That's MAS procedure?
I had experience a delayed flight for more than8 hours and the officer told me that they have a right stipulated in the conditions of contract and that's procedure. They don't care a damn.
Did we had Idris Jala at the helm? Can Idris please explain to all Malaysians and all other passengers who had suffered?
2 comments:
Wondered why so many Malaysians are taking SIA to other international destinations even when they have to stop over in Singapore first? The answer is quite obvious!
I used to take MAS as my first priority but with those fools up there wasting our hard-earned money every time, I don't consider myself any less patriotic now even by using SIA or any other foreign airline.
What do we learn from this lesson?
Don't use MAS again! You use it at your own peril!
Fly SIA. You won't be wrong.
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