Flight MH2504 scheduled to depart from KL to Kuching at 8.15am today was delayed to 12noon.
This is MAS, the fucked up airline!
Chan Kong Choy said MAS service had improved frm 58% to 67%... you are a damn asshole minister. 67% means 33% of defects and poor quality which is critical and equals to dysfunctional system and yet you arse minister thinks it is an acceptable limit.
MAS had reached a stage of turnaround...down, down, down the abyss!!!
It is time for Idris Jala to go. He had proven he failed, and had failed miserably. Ask the MAS ground staffs and you will know why. I talk to some of them... they said the problem wasn't theirs, it's the management and what we see and experienced all these happenings are the consequences of what had happened between the management and the ground staffs, in particular, the engineers.
The airline system is dysfunctional; management still thinks they are doing right...33% defects; 33% flight delay and yet they believed they are doing OK... Is this OK???????
This is MAS, the fucked up airline!
Chan Kong Choy said MAS service had improved frm 58% to 67%... you are a damn asshole minister. 67% means 33% of defects and poor quality which is critical and equals to dysfunctional system and yet you arse minister thinks it is an acceptable limit.
MAS had reached a stage of turnaround...down, down, down the abyss!!!
It is time for Idris Jala to go. He had proven he failed, and had failed miserably. Ask the MAS ground staffs and you will know why. I talk to some of them... they said the problem wasn't theirs, it's the management and what we see and experienced all these happenings are the consequences of what had happened between the management and the ground staffs, in particular, the engineers.
The airline system is dysfunctional; management still thinks they are doing right...33% defects; 33% flight delay and yet they believed they are doing OK... Is this OK???????
14 comments:
Has the 'zero-defect' policy been replaced by the '33% defect' policy?
http://www.bernama.com.my/bernama/v3/printable.php?id=166827
Chief Secretary to the Government Tan Sri Samsudin Osman wants all government employees to target for zero defects in efforts to ensure efficient service to the public. He said the demand and expectation of the people with regard to efficient service from the government machinery was increasing each year and as such there was no other way except to go for zero defect.
My colleague supposed to board a plane in Istanbul to Kuala Lumpur on 25th Jul, 07, 4:10pm. It was MAS.
The flight was postponed to take off the next day, 4.10pm
What about Air Asia? Is it apple to apple comparison?
Maybe can compare MAS to some airlines of compable fleet size.
Maybe can compare MAS to some airlines of compable(comparable) fleet size.
Is there any possibility of hidden agenda behind all these delays caused by MAS? I mean to show MAS inefficiency and AirAsia's efficeincy so that the small boy can takeover big man..
My sister in law flight from KL to Frankfrut last Sunday was delayed for 2 hours! and there was no refreshment or anything like that! but she said that the in-flight meal were better now and the steward and stewardress were very responsive.
MAS was alright and prompt for many years... what's happening now?
Count yer blessings. At least MAS does not suffer from crashes every now and then, like Indonesia's airlines. Kita sama-sama third world shit.
go to malaysia-today.net and read the article MAS BUFFETED BY PMS STORM
MAS again,..just damn frustrating with them, come on, published on the main paper that they improve the service, them comes the same old problem, why bother to publish? what criteria did they come out the statistic? one of the best service airlines in the world, it just dampen the whole country image,..our very MAS CEO, look at the problem and rectify the system or u will be blame MAna ada System...
get chow back to manage MAS. Chow is a malaysian plying his trade in singapore. btw, he is the ceo of sia.
testing
This is in relation to what Raja Petra has posted on 19 July 2007 on http://malaysia-today.net/blog2006/holds.php?query=MAS&amount=0&blogid=7
Have you ever dealt with the ‘candidates’ that you have been discussing in this interesting topic before? Does it really matter if these personnel are being paid more than the existing employees in the company if they could brought in new ideas helping to turnaround the losing company, for example, Bernard Francis (since his name seems popping up so often), the Senior General Manager Network Revenue Management? How would you know that the rest of the existing senior management’s salary and benefits are not equally high?
If the 90% of the stalwart employees could did what has been done today, why didn't they do it before these new comers join?
I am writing this for all of us to ponder ... please don't just focus on the "negatives" that most people are interested in and criticize openly but also start realizing that there are good things they have brought into the company and start giving compliments.
For the past 6 years, there were few rounds of changes in the top management, but have you ever seen drastic transformations that have created waves for Malaysia Airlines to turnaround so quickly?
Call it pure luck for Bernard Francis or whatever that you want to term it, but ever since he came onboard, these are the new improvements (to name a few) that took place:
1. Malaysia Airlines Travel Fair has gone online – leisure travelers need not pay entrance fee to the exhibition hall to shop for attractive fares. Travelers may purchase tickets in the comfort of their homes while the Airline does not need to pay extra rental for an expensive physical exhibition hall to hold a 3-day event. When the Airline was bleeding, don’t you think this is a good effort helping to company to reduce costs at your convenience?
2. New fare structure – we now can shop for the fares that best suit our needs; if we want more flexibility, we would need to pay extra, or vise versa. The Airline understands too that they would need to cater for budget travelers who are willing to accept the restrictions imposed on super discounted fares. Now, isn’t this a good thing that he has done, i.e. providing good mixture of fares for us, the buyers, to decide? The choice is always yours whether to fly direct from KLIA or take other airlines which transit(s).
3. Educating public how Airline determines seat inventory based on fare levels – the Nation expects national carrier not to loose anymore money and it makes sense to look into seat inventory management. It is through a revamp in inventory management to ensure maximum loads and revenue with best possible mix of passengers paying different fares. He has put in the effort to educate the public with an illustration on aircraft seat map in the newspaper, remember?
4. Allowing all agents worldwide to have access and sell Malaysia Airlines published discounted fares – now, isn’t this a good way to reach maximum potential travelers; hence, increasing the opportunity for the Airline to capture new business to turnaround?
You might say that he could not have done this without the effort put in by everybody in the company (inclusive of getting the support and endorsement from top management), but would you think all these could have happened if ideas are not coming from this ‘new comer’ to the company and the industry?
Instead of us attacking Bernard Francis for what he and his team members have done, why can't we look at the whole PMS and ESOS situation in sensible way? Was it him who evaluates his own PMS grade and offer ESOS to himself? NO! So, we should not attack him. Afterall, he is only an employee working to make sure our national carrier is in the black again! He doesn't own the company so don't blame him for what he is earning or getting. Look beyond the salary package and focus on efforts he put in.
MAS is today way better off!
Bernard Francis is the true mastermind behind MAS sucess today!! Look at their everyday low fares!! Even Airasia can "KOW-TOW" to MAS man!! He made it all so easy for MAS to be back on track!! If theres anyone to be credit its Bernard's entire team!! The once a boss of AirAsia is now a legend in MAS!!! They should continue to keep him!!!
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