Could the public transportation woes be resolved?
"Yes, I think we can," she said.
"I am here not because I am a woman but because it is expected of me to get the job done. When the minister called me, I knew this was one challenge I could not say no to, neither could I fail."
After taking over from Datuk Markiman Kobiran on June 15, Halimah's first move was to draft an action plan to ensure the board meets the Key Performance Indicator set.
"KPI is all about delivering the best to the people.
"To be successful means to satisfy the needs of the people and that will be CVLB's very own KPI."
"CVLB has to serve the people from both sides of the fence -- the operators as well as the passengers.
Unfortunately, the reality is far removed from the ideal. The operators have a long list of complaints and the users suffer poor and unreliable service.
"We have to come up with solutions to end, once and for all, these woes. With a proper system and workable action plan, we can," says Halimah.
Halimah said some of the complaints were about city taxis charging exorbitant fares, refusing to use the meter or sub-letting the taxi to foreigners.
"We will proceed with refresher courses for both taxi and bus drivers while increasing the enforcement operations to nab errant drivers."
There is an urgent need to re-educate the drivers on delivering good service.
CVLB hopes to get 50 express bus companies to have online-ticketing systems and their own web portal for easy access and 20 companies to use the global positioning system on their buses, by the end of the year.
"The GPS system will allow us to monitor the movement of the buses and whether the drivers stick to their routes and if they are speeding."
Halimah said she also hoped to make the headquarters and the regional offices more conducive for staff and clients.
"Do not imagine I'm ordering bouquets for the side tables. Conducive here would mean serving our clients better by providing them more useful information and assistance."
Her goal before the end of the two-year contract is to see a change of mindset of public transport operators.
"I want to see a day when we get into the taxi and be greeted by the cab driver with 'Yes Encik, where would you like to go?'
Yes, Halimah, I have high hope on you that it will happen and we are resting our hope on you. It's being a long time since I heard of such intellectually sound management processes and action plans. I hope she will get it right soonest.