In response to Cezl's letter-to-celcom pertaining to wrongful billings for SMS messages from Celcom content providers for products promotions, Celcom had this to say:
Date: Thu, 17 Nov 2005 17:33:01 +0800 (SGT)
From: careline@celcom.com.my
To: cezl@yahoo.com
Subject: Re: Charges for receiving SMS!
Dear Mr/Mdm KY Lau
Thank you for your e-mail
We refer to your complaint, kindly be informed that the charges appeared in your bill were for SMS received from 3rd party Content Provider (CP) services.
Thus you are required to call the appointed Content Provider for
further clarifications.
Append below are the contact number for each gateway number:
1. 3252-000-300-50 ( e-Century Sdn Bhd )
03-21619032 (ext 14) / 03-21711286
2. 39444 ( e-Century Sdn Bhd )
03-21619032 (ext 14) / 03-21711286
It is hoped that the above will clarify the situation. It was a pleasure serving you and we would like to take this opportunity to thank you for your continued support and contribution to Celcom.
Should you need further assistance, you may call our 24-hour Celcom Careline at shortcode 1111 (accessible via your 019/013 mobile phone) or 03-36308888.
Alternatively you may also send us an e-mail or fax to 03-36308889.
Please be advised that your e-mail will be attended to during normal working hours (8.30am to 5.30pm from Monday to
Friday).
Thank you.
Noor Azizah Mustapha
Customer Service Department
Celcom had made contracts with content providers, giving them informations and phones numbers of all their customers which are supposed to be confidential by contract, and billing the customers for costs of sms made by the content providers without the consent of the customers.
This is a clear breach of contract and customers recourse is to take contractual actions to seek compensation for any loss and damages incurred.
At the same time, I had advised Cezl to issue an ultimatum to Celcom to rectify the wrongful billings with immediate effect failure which, the issue will be forwarded to MCMC and copied to Datuk Seri Lim Keng Yaik for further action.
Isn't MCMC blind to all the abuses of the system or are they partners in crime?
It is perplexing to have a regulatory body which do not function to monitor and track the system, always expecting complaints to be forwarded before actions are taken. It's purely reactional system - they do not regulate - they allow the system to decay, before any sort of actions are taken to rectify.
The system malfunctions all the time. Do we then need regulatory system?
Date: Thu, 17 Nov 2005 17:33:01 +0800 (SGT)
From: careline@celcom.com.my
To: cezl@yahoo.com
Subject: Re: Charges for receiving SMS!
Dear Mr/Mdm KY Lau
Thank you for your e-mail
We refer to your complaint, kindly be informed that the charges appeared in your bill were for SMS received from 3rd party Content Provider (CP) services.
Thus you are required to call the appointed Content Provider for
further clarifications.
Append below are the contact number for each gateway number:
1. 3252-000-300-50 ( e-Century Sdn Bhd )
03-21619032 (ext 14) / 03-21711286
2. 39444 ( e-Century Sdn Bhd )
03-21619032 (ext 14) / 03-21711286
It is hoped that the above will clarify the situation. It was a pleasure serving you and we would like to take this opportunity to thank you for your continued support and contribution to Celcom.
Should you need further assistance, you may call our 24-hour Celcom Careline at shortcode 1111 (accessible via your 019/013 mobile phone) or 03-36308888.
Alternatively you may also send us an e-mail or fax to 03-36308889.
Please be advised that your e-mail will be attended to during normal working hours (8.30am to 5.30pm from Monday to
Friday).
Thank you.
Noor Azizah Mustapha
Customer Service Department
Celcom had made contracts with content providers, giving them informations and phones numbers of all their customers which are supposed to be confidential by contract, and billing the customers for costs of sms made by the content providers without the consent of the customers.
This is a clear breach of contract and customers recourse is to take contractual actions to seek compensation for any loss and damages incurred.
At the same time, I had advised Cezl to issue an ultimatum to Celcom to rectify the wrongful billings with immediate effect failure which, the issue will be forwarded to MCMC and copied to Datuk Seri Lim Keng Yaik for further action.
Isn't MCMC blind to all the abuses of the system or are they partners in crime?
It is perplexing to have a regulatory body which do not function to monitor and track the system, always expecting complaints to be forwarded before actions are taken. It's purely reactional system - they do not regulate - they allow the system to decay, before any sort of actions are taken to rectify.
The system malfunctions all the time. Do we then need regulatory system?
1 comment:
What was the outcome? Keep me posted, thanks
Celcom Bully?
Post a Comment