I am a passenger who had paid for a ticket for a flight to Kuching MH2504 which is to take off at 8.15am this morning.
I am told at the check-in that something has gone wrong with your aircraft and that I will only be able to go on the next flight at 10.15am on MH2564 (change again to 11.30am. I have to be at the airport by 7am and to be told that the flight will then be at 11.30am??? Fuck, it's further delayed to 4pm????).
For whatever unforeseen reasons, you do not, at your liberty, transfer all your problem and heartaches to your customers. That delay caused inconveniences to the paying passengers and upset their work assignments and appointments. If you have problem to structure your management and business, and are unable to make it efficient and effective, please do not take the liberties to tinkle your system with make-shift processes and thereby transfering your problems and weaknesses to become my problem. If you are to turnaround MAS, please do so without burdening your customers and at their expense. We didn't not contribute to your losses; we did not contribute to your management inefficiencies; we are paying customers for using your service. If you can't turn MAS around and make them efficient, maybe, you should consider going back to Shell which is a far better organization and let Pak Lah be the CEO.
I used to pay less than RM600 for a business-class ticket from KL to Kuching. Now I have to pay RM1,264.00. Dear Idris, MAS lost money because of inefficiencies and to turnaround, you have transfered your poor cost of quality to the customers. Is this what you have learn about turnaround management?
Today, I again paid for a business-class ticket but was only given a seat at the economy-class. Yet you are not refunding me back the price difference. Is this the way MAS management is about? That you have a right to do what you like, as you like and that I should pay a business-class ticket and get an economy-class seat, and no refund for the difference?
Dear Prime Minister,
You promise an efficient government and MAS is a GLC - government-link company. You are responsible for whatever happens because you have the power and authority and mandated by the rakyat to perform the responsibility to ensure an efficient and clean governmental system, benefiting the nation and the Rakyat as a whole. MAS has failed, and therefore You failed.
I am told at the check-in that something has gone wrong with your aircraft and that I will only be able to go on the next flight at 10.15am on MH2564 (change again to 11.30am. I have to be at the airport by 7am and to be told that the flight will then be at 11.30am??? Fuck, it's further delayed to 4pm????).
For whatever unforeseen reasons, you do not, at your liberty, transfer all your problem and heartaches to your customers. That delay caused inconveniences to the paying passengers and upset their work assignments and appointments. If you have problem to structure your management and business, and are unable to make it efficient and effective, please do not take the liberties to tinkle your system with make-shift processes and thereby transfering your problems and weaknesses to become my problem. If you are to turnaround MAS, please do so without burdening your customers and at their expense. We didn't not contribute to your losses; we did not contribute to your management inefficiencies; we are paying customers for using your service. If you can't turn MAS around and make them efficient, maybe, you should consider going back to Shell which is a far better organization and let Pak Lah be the CEO.
I used to pay less than RM600 for a business-class ticket from KL to Kuching. Now I have to pay RM1,264.00. Dear Idris, MAS lost money because of inefficiencies and to turnaround, you have transfered your poor cost of quality to the customers. Is this what you have learn about turnaround management?Today, I again paid for a business-class ticket but was only given a seat at the economy-class. Yet you are not refunding me back the price difference. Is this the way MAS management is about? That you have a right to do what you like, as you like and that I should pay a business-class ticket and get an economy-class seat, and no refund for the difference?
Dear Prime Minister,
You promise an efficient government and MAS is a GLC - government-link company. You are responsible for whatever happens because you have the power and authority and mandated by the rakyat to perform the responsibility to ensure an efficient and clean governmental system, benefiting the nation and the Rakyat as a whole. MAS has failed, and therefore You failed.
Other articles on Idris Jala:
Idris Jala Insight to Turnaround Management
What about the bailout of MAS and Tajuddin Ramli
MAS Turnaround by reaping Customers
Sarawak Boleh
MAS Turn Upside Down
MAS "Reward" Staff to Turnaround
3 comments:
Maverick
What we have in overall sense is a Fuc*ed-Up Mr. Prime Minister, followed by DPM and then this Idris Jala.
That last fella made a bad decision going to MAS when he damn know for sure not able to make positive changes especially that ugly looking Chairman still have influence on the running of MAS (rest assured!)...
Anyone connected to Black Beruks or Mr. Sleepy fella can remove your pants anytime they so wish...
MAS cant go far - so long its a GLC - worst with Black Beruks & Gang having role in it.
Idris should fire all those clerks and Chairman (plus) and get other Board Members plus Management Team get the feel serving the customers at the counter!
Then and only then, Idris could turnaround MAS if not his own ass.
MAS is just another shitty GLC many gomen should let go.... that's a fact.
mave!!! shit hit the fan again. why they harass bloggers. i thought we are insignificant and powerless....
sigh, hope jeff + rocky are ok.
I used to travel MAS first as a patriotic gesture. After seeing the airline being screwed again and again, I gave up. Why pay to support unscrupulous and inefficient business leaders to screw us time and again?
If anyone is doing the screwing, it might as well be me!
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