TdC is DYSFUNCTIONAL; TdC is disconnected from the market.
TdC needs: a Total Overhaul, a Paradigm Shift, a new Business Plan, a set of Turnaround Initiatives and Divisional Initiative,s and some Quick Wins!
Afzal admitted that these are vital because TdC has too many leakages in operating expenses. Its spending for network is high, it is too dependent on vendors’ solution, it lacks direction, has no clarity and, most importantly, its product offerings are too complex.
“This company has structural issues and people work in silos. We have to be conscious that we are dysfunctional as an organisation and we have to do basic cleaning up as we can get simple things wrong.
“If we do not change everything in the peripheral, we cannot achieve the target and that is why a complete overhaul is needed,’’ chief executive officer Afzal Abdul Rahim told StarBiz in an interview.
He said the structural problems came about because “people were too busy organising functions around personalities and this resulted in them building silos and empires which led to no synchronisation.”
“There is clearly a lack of direction and clarity and everyone only thought of his own work. (TdC has been looking inwards) and that is why TdC is disconnected from the market. We did not know what the market wanted,’’ Afzal said.
Afzal came on board in October last year and that is what he discovered after more than three months at the helm.
He has a three-year mandate from Khazanah Nasional Bhd to turn TdC around.
TdC has been suffering from internal hemorrhage; it has been losing money for more than a decade.
Turnaround? How are they doing it?
From observations, they are:
(1) Removing existing executives using VSS and parking new executives into the old job role (85% of the executives were replaced - 23 out of 27);
(3) Flattening the organizational hierarchy to enhance visibility;
(4) De-coupling from the United Engineers (M) Bhd (UEM) group and Time Engineering Bhd.
I can only wish Afzal: "Best of Luck" and "May God Bless You and Your Team".